This is an agreement between Ace High Pvt. Ltd. also referred to as “Company”, “we”, “us”, “our” and other such adjectives, including its website www.acehighpoker.net and any of its applications hosted there or downloaded from a third party website, or mobile app store from here on will be collectively referred to as the “Website” and the End User from here on will be referred to as “you”, “your”, “user”, “subscriber”, or “player”.
All tournaments, contests, promotional games, and cash games organized on the Website or third-party promotional websites, television shows, leagues, live events, are collectively known as “Games”.
The Games, the Software, and any applications thereto offered or linked to our Website are collectively known as the “Services” offered to the User or Player.
The account registered with us for accessing or using any kind of service and processing the payments while participating in the offered games/tournaments or any other event on acehighpoker.net from here on will be referred to as “Account”.
‘Rake’ shall mean a percentage of the pot money placed by you/user that is deducted
by the Company as a fee towards the use of the products and services offered on the Website. The percentage deducted shall vary based on the amount of money placed by a player in the pot. Such percentage shall be determined at the sole discretion of the Company.
To safeguard the interest of all Users and to encourage fair play, The server where the software is installed and the games hosted will be placed in a strictly non-public / confidential area where access to the server is completely restricted both physically and virtually. Any person/persons or group that will be authorized to access the server where the games are held are not allowed to register themselves as users, thus, not allowed to become members. Such people are not allowed to use the software/play games or use any other product or service provided by the company. This is in the interest of encouraging fair play. Our services and products are strictly prohibited for any user under the age of 18 years. We reserve the right to request proof of age at any stage to verify that minors are not using the Services and we may prohibit a person from playing, if the proof of age is not provided or if the Company suspects that a person using the Services is under-age. The services are not intended for users connecting to the site from jurisdictions that say it is illegal to do so.
As per the applicable laws in the state of Andhra Pradesh, Nagaland, Sikkim, Arunachal Pradesh, Tamil Nadu, Assam, Orissa & Telangana, the use of services that involve games of skill played with real money may prohibit a player from using the services offered on our website. There may be applicable penalties imposed on such users by the respective state governments or the central government of India as the case may be. Hence, our company and its website don’t accept membership request from people who are residing in these states and if a user residing in such state becomes a member of the site by giving false information, the liability will be solely on the user and the company reserves the right to terminate the users’ membership without any notice and confiscate all his deposit and winnings as the case might be.
By using our services, you accept that acehighpoker.net or Ace High Pvt. Ltd. will not be liable to take any responsibility for the breach of the user of applicable state laws. Users from all states have to always ensure that they are following the applicable state laws and as a trusted company, we will always try to update any changes that we think are necessary to better educate the users. Our decision in this regard will be final and no consideration whatsoever will be extended to the user.
A User is allowed to have only one account on our website which from here on is mentioned as “Account”, which must be opened by providing correct, authentic, and up-to-date information about the account holder and should be operated by the User himself/herself only.
You may not use the services using another person’s account. Should you try to open multiple accounts with us, under your name or any other name, or should you attempt to use the services using any other person’s account, we will be authorized to immediately cancel all your Accounts and restrict you from playing games on our website in future. You should ensure that you have read and understood the rules and regulations of the games available through our services. You agree to abide by the rules and regulations of each of the Games as published and periodically changed on the website.
The rules that govern the games and services offered by the website form part of the terms and conditions and they will be available under the “About Game” or similar section on the website. For all rules, however, they may or may not be explicitly mentioned on the website, the user is entitled to seek clarification by using the customer services offered by us. The determination decided by the company and/or its website will be final and you agree to abide by them by accepting the terms and conditions.
Ace High Pvt. Ltd. reserves all the right to suspend any account/accounts that use an offensive/vulgar username and/or use abusive/vulgar language in the chat section.
Sharing or distribution of the password with any other user/ person/ group or any third party is strictly prohibited. Acehighpoker.net is not to be held responsible in case your account is accessed or opened by others using your password. You understand that you must protect the information you have provided on the Website including, but not limited, to usernames, passwords, email addresses, contact details, and telephone numbers. You understand and agree that you are solely held legally responsible and liable for all of your account-related activities on the website including being exposed or misused by any other person or any other harm or loss being suffered by you.
As a User, you may be exposed to unwanted, unacceptable, objectionable, offensive, obnoxious or indecent text, audio or video content posted by other Persons on any part of the Website including their usernames, profiles, names of private tables created by the Users, and any chats whether public or private and that the Website may not be able to prevent such content being posted. In such cases, the users/players shall bring to the notice of the Website immediately with the help of our contact details provided in the Contact Us section of the website, to enable the Website to take strict actions in accordance with its Policies.
You agree, admit and accept that the decision taken by the management of the company or the website in this regard shall be final and binding on the player and the player specifically agrees that Acehighpoker.net will not incur any liability under any circumstance whatsoever regarding the same.
The User should beware of spoof emails and links from external third-party sources but claiming to be from the Website/company and you agree that the Website/company shall not be held responsible for such emails/messages and/or any loss arising out of clicking on links contained in them in any case.
Poker is a skill-based game and winning out of the game/tournament predominantly depends upon the skills displayed and used by the winning Users each time they play. A User agrees, understands, and accepts that his/her access to and use of the services available on our website is purely voluntary, and mere participation in a game/ tournament available on the Website does not entitle him/her to any prize to be given by the Website/company. Users acknowledge that this game involves risk and their access to and use of the Website or our services is completely voluntary and is at their sole discretion and risk. The Website/company will not be liable for any loss incurred by the User whatsoever, and the User voluntarily acknowledges the same
Users are expected to have basic technical knowledge and infrastructure to play the game. You understand and admit that once a game/tournament has begun, not being able to play due to faulty hardware, slow internet connections, low computer configuration, internet connection failure, or for any other reason/fault at your end shall not make us liable to a refund of the entry fee you may have paid for participation.
As a user, the account that you use with us is solely for the purpose of playing on the website and for other financial transactions that are related to the use of any of our services. Users understand, admit and acknowledge that their account with us will only be used for the above-mentioned purposes. You understand, accept, and acknowledge that we are neither a financial institution nor a bank and that the purchases/balance standing to the credit in your account do not accumulate any interest. You also accept that your account maintained with us is solely for the purpose of payment of the entry/participation fee to participate in games/tournaments made available on the website and for the purchase of cash prizes that you may win. You also agree that you are required to furnish your PAN (Permanent Account Number) duly issued to you by the Income Tax Department, Government of India, as the case may be, to deduct TDS as per the rules and regulations of the government of India. You acknowledge and agree that you are making use of the services that may involve a risk of monetary loss when using the services and that Acehighpoker.net shall have no liability to you for any such loss that occurs in the course of your participation in the services.
As a user you acknowledge that you are strictly prohibited to sell, purchase, rent, trade, license, lease, grant a security interest in, or transfer your user account, any points, content, currency, standings, ratings, rankings, or any other attributes appearing in, originating from or associated with the Website or by using any Services. Doing so may lead to the termination of your registration with us.
We are strictly against any illegal/unauthorized practices involving impersonation of any other user, fetching other personal details related to the account of any other user like a password, email address, or any other private information in order to collude with other users. Users must acknowledge that in such events we deal with them legally by taking the actions prescribed by the Laws of India and other jurisdictions in this regard. The users also admit and acknowledge that on proven guilty under any circumstances mentioned in the point will entitle them to be banned on our website and termination of all the services with an immediate effect.
To ensure fair play on our website, we keep an eye on the users who attempt to engage in illegal, unfair, fraudulent, or improper activities while using our services, or any other game manipulation, or the making of any fraudulent payment, including without limitation, use of a stolen credit card or fraudulent chargeback. In such events, you understand and admit that the website/company shall be authorized to take such necessary actions, and not limited to:
At Acehigh poker we make sure that your account remains safe with us and hence to
reduce the risk of inappropriate access to inactive accounts, we sieve out such inactive accounts after notifying the players about the same. Users acknowledge and agree that their accounts will be canceled with us in the following events:
Any user account which has not played any game after 45 days from the date of registration shall be permanently blocked.
Any previously activated user account which has not played any game for 300 days or more shall be permanently blocked. Such users can create a new account subsequently if they desire to play.
15 days before the date of closure of the account, the user will be sent an email at their registered email ID requesting them to reactivate their account by playing at least one game, and/or withdraw any money which might be in their account. If the account is not reactivated within 15 days of being informed at their registered email ID, then the account will be permanently blocked. We may choose to forfeit the amount lying in such accounts at such time and will be under no obligation to refund any such amount in the future. If a player’s account is blocked due to inactivity, he/she will be allowed to set up another account subsequently with the same KYC credentials if he/she so wishes.
Ace High Private Limited is a technology company which through its website Acehighpoker.net aims at providing technology and IT services to enable online multiplayer gaming in real-time. Besides providing technology and IT services to enable online games of skill, the company will also create software and technology to enable the play of the game of skills on multiple technology platforms, real-time or otherwise. Such technology will not be sold but the users will be allowed to use it at the sole discretion of Ace High Pvt. Ltd.
The services provided by the website are only intended to play with skill and for entertainment purposes only. The company is not responsible for any betting or gambling acts that may take place outside the website. Ace High Pvt. Ltd. will charge the users for providing such services. GST is applicable on all the services and the service charge collected at the beginning of each game will include the GST and other taxes and charges as applicable.
The service charge levied is subject to change from time to time and the users will be informed accordingly by answering such specific requests from customer care. We reserve the right to collect service charges at varying rates and at different times and for multiple types of games and other services offered by us. The service charge and applicable taxes may vary as per the changes in the law and we may change the levy of service charge accordingly based on the company’s discretion.
Ace High Pvt Ltd shall conduct several games/tournaments from time to time on the website which may involve prestigious items from various brands as prizes in some of them.
It is informed to all the users clearly that there is no official tie-up between Acehighpoker.net and the various third-party brands unless otherwise mentioned. Acehigh shall simply buy the products mentioned in the promotion and deliver them to the winner of the promotion.
The users authorize us by filling their mobile numbers on the site, the right to contact them by Call/SMS to provide any information on all promotional activity/events conducted by Acehighpoker.net and its partners. Your mobile number will not be used for any third-party communication whatsoever.
The site shall grant Freeroll chips to users to try out the games for free and participate in certain promotional tournaments. The site shall retain the right to grant and withdraw these Freeroll chips at any time. The user who has either received these freeroll chips or won these freeroll chips by playing in free games shall have no right on these chips.
Ace High Private Limited holds all rights tangible or intangible for the website and all the services offered on the website including, but not limited to all games and other content, promotional material, inter alia all strategic and development plans, ideas, designs, financial conditions, business plans, data banks, information related to technology and process, the technology developed including the software and methodology of usage from here on referred to as “Intellectual Property”.
The company is only permitting the user to use the Intellectual property to play the games and use other services offered and under all circumstances the user is strictly prohibited to use the intellectual capital otherwise, which includes but is not limited to copying, reproducing, or transmitting any media known to / or will be known to humankind of the intellectual property. The user is not being granted any rights whatsoever concerning intellectual property by allowing him to play games on the website and use other services on the website. All other trademarks are the property of their respective owners.
Acehigh strictly prohibits the commercial use of the Software which means the user is only allowed to use the software for playing games and not for any other purpose including his/her personal use. Under no circumstances shall the company allows you to
Carrying out any above-mentioned activity will entitle you as an ‘unauthorized user’. You will be solely held responsible for any damage, costs, or expenses arising out of or in connection with any Unauthorized Use of the Software.
In case of any technical failures, software defects, breakdowns, server crashes, disruption, or malfunction of service, as a policy, the Website/company will cancel the games and refund the bet amounts after proper verification and no rake will be taken from such games and you accept that the Website/company is not responsible to you for any other payments in all such cases. Website/company is not liable for any prospective winnings from any incomplete tournament/game. The User hereby accepts and acknowledges that in no case, other than a server crash, the Website/company is accountable for his or her disconnection(s) from the server.
The User expressly agrees that in no case does the Website/company accept any liability for consequential damages of any kind due to your inability to complete a hand / a tournament including due to technical failures, and in all such cases the maximum recourse available is a full refund of any money invested in that hand/tournament.
Paying with us or using our services would require you to send money to us and may be required to receive money from us. To process such financial transactions, we may use third-party electronic payment processors or service providers (ESPs). As required, you permanently authorize us to instruct such ESPs to handle Account deposits and withdrawals from your account. You also permanently agree that in accordance with your requests as submitted, we may give such instructions on your behalf. You agree to be certain by the terms and conditions of use of each appropriate ESP. In the event of a conflict between these Agreements and the ESP’s terms and conditions, these Agreements shall prevail.
AceHigh Pvt. Ltd. prohibits the use of artificial intelligence including, without limitation, “robots” or “bots”, spiders, or other automatic devices by users in connection with the services. A user must undertake any action on his own concerning the Services offered by us through the user interface accessible by use of the Software.
We also restrict the use of any robot, spider, other automatic devices, or manual process to monitor or copy the Website without prior written permission.
The violation of this may lead to the user’s account blocking and blacklisting, forfeiting of all user funds, and legal action against the user by the company.
Users are not allowed to make false or damaging comments concerning the Website/company in any media or forum and Ace High Pvt. Ltd. holds the right to reject or delete any text, images, photos, files, sounds, video, or any other material posted by any user on any platform if it breaches the terms in accordance with our third-party content policy. Any violation may result in the removal of the third party Content, a suspension of your use of the Services, and/or any suitable action as may be required by us to ensure the agreement.
Acehigh and its website comply with all the measures taken to avoid any sort of cheating, collusion, or unfair means used when playing with us. To safeguard the interests of the users, we strictly oppose the unfair gameplays/game manipulations done by any user in his/her favor. As per this policy, under no circumstances shall we tolerate any unfair gameplays or illegal activities at our website including but not limited to
Ghosting is an act of sharing credentials between players or IP Ghosting involves an act of altering the user’s Internet Protocol (IP) address or changing his/her Geo-location multiple times which leads to an unfair gameplay atmosphere and is not allowed and won’t be tolerated under any circumstances.
Collusion is an unfair play practice that involves the establishment of a partnership between two or more players to gain an unfair advantage over other users by intentionally losing a hand to deliberately transfer his/her Chips to any other partner users/players.
“Soft-Play” is an act in which a user is intentionally playing hands in a non-aggressive manner against any user. It must be avoided in order to uphold the terms of fair play policy.
Any tournament that ends in less than 10 games or an unusual manner will be investigated by our compliance team and winnings will be canceled if we detect any improper play, collusion, or an attempt to deliberately end the tournament before other players can join. In such cases, user IDs are liable to get blocked and investigation can take up to 72 working hours.
If you are part of the tournament, you are not allowed to influence the decision of players over the chatbox playing the tournament along with you, under any circumstances. If noticed, your chat will be banned for a day the first time, for a week the second time noticed and if the same is repeated, your chat will be banned for a lifetime. Your chat must not include:
Asking or convincing the players on your table to play softly so that you and the players on your table have an unfair advantage over players on other tables, especially during the bubble and/or last minutes of a timed satellite.
Requesting or begging for chips from players on your table to transfer your chips in a satellite or any tournament.
Discussion about any Hands-in-play is strictly prohibited. Your current hole cards cannot be revealed in the chat in between an ongoing game under any circumstances.
We would recommend users living in the same household and/or belonging to the same family to not register in the same tournament at the point in time. In such cases, the same would be investigated by our compliance team on high priority and strict actions would be taken against the players who defaulted to the Tournament’s Fair Play Policies. Users must render all cooperation required by the compliance team to carry out the investigation. Users agree and understand that any attempt that leads to the violation of our Fair Play Policy at any time during a game/tournament including the all above said circumstances may result in:
When making a payment, please ensure that the instrument used to make the payment is your own and is used to Add Cash into your user account only. Player funds are kept in 3 virtual wallets in Acehigh
(i) Deposit wallet that is redeemable where the money deposited by a player is held,
(ii) Winnings wallet that is redeemable, and
(iii) Instant Bonus (IB) and Tournament Bonus (TB) that are non-redeemable.
As per the guidelines provided by the registrar of companies in India, the company shall refund the amount that lies in the deposit wallet for more than 300 days to your bank account available with us or in case of non-availability of your bank account details, the Company may require you to provide those details to process the refund. In case of non-submission of bank account details within the scheduled time, the Company reserves the right to forfeit the amount or otherwise deal with such amount as it deems fit.
In the event that, for a period of more than 300 days, you (i) maintain a Cash Balance and (ii) fail to participate in a Real Chip Game, the Company shall refund the entire amount that is lying for more than 300 days to your bank account available with us or in case of non-availability of your bank account details, the Company may require you to provide those details to process the refund. In case of non-submission of bank account details within the scheduled time, the Company reserves the right to forfeit the amount or otherwise deal with such amount as it deems fit.
Player funds are held in trust by us in specified bank accounts. Acehigh keeps all players’ funds unencumbered which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds. Funds held in your user account are held separately from our corporate funds. Even in the highly unlikely event of an insolvency proceeding, your claims on the deposits will be given preference over all other claims to the extent permissible by law.
By registering, you are considered to have accepted and understood all the Terms and conditions. We recommend that you keep a copy of all transactions, rules of playing, cancellation, and payment policies. Our failure or delay to act or exercise any right or remedy concerning a breach of any of these Terms and conditions by You does not surrender Our rights to act for any prior, concurrent, subsequent, or similar breaches. Any competition or tournament organized by us on the Website shall be governed by these Terms and conditions and any additional terms and conditions which may be explicitly defined for a competition or tournament.
The company and/or its website and/ solely reserve the right to singly change the terms and conditions and update the same on the website. It is the user’s responsibility to check the updated terms and conditions regularly and to decide whether to continue his membership on this website or not. At any point of time, you may choose to discontinue the use of our website or any services offered by the company. If you continue to use the Service/product or the Software, you will be responsible for your acceptance of the changes to this Agreement. If any judicial or quasi-judicial body in India declares any of these Terms or Conditions to be unlawful, invalid, void, or unenforceable for any reason, the validity and enforceability of the remaining Terms and conditions will not be affected. Any such inappropriate Term or condition will be replaced with another term that is valid and enforceable and is in most nearly with effect to the original invalid term.
The company disclaims any and all warranties expressed or implied, in connection with the software, the site, and the games, all of which are provided to the user “AS IS”. You access and use the website at your sole risk. The Company explicitly disclaims all warranties or conditions of any kind, express, implied, or statutory, including without limitation the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose.
a) The quality, fitness for purpose, completeness, merchantability, non-infringement or accuracy of the software, the site, and the games;
b) The suitability of the information contained in the documents or other information published on this site;
c) Continuous, error-free, secure, or virus-free operation of Acehighpoker.net or it's content including software, games, your account, or continued operation or availability of any facility on Acehighpoker.net;
d) That the defects in the website will be corrected;
e) That the website or the servers that operate the website are free of viruses or other harmful components;
f) That the data, results, and information within the website will be correct, accurate, adequate, useful, reliable, or otherwise; and
g) That the website will meet your needs, requirements, or expectations. No person affiliated, or claiming affiliation with the Site has authority to extend such Warranties.
(a) The Company does not promise or ensure that you will be able to access your account whenever you want. It is entirely possible that you may not be able to access your account or the Services provided by the Company at times or for extended periods due to, but not limited to system maintenance and updates;
(b) You are aware that participation in the games of skill organized by us may result in financial loss to you. With full knowledge of the facts and circumstances surrounding the Activity, you are voluntarily participating in the Activity and assume all responsibility for it and the risk resulting from your participation, including all risks of financial loss. The Company makes no guarantees, warranties, representations, or other promises relative to the Activity, and assumes no liability or responsibility for any financial loss that you may sustain as a result of participation in the Activity;
(c) You agree to indemnify and hold the Company, its employees, directors, officers, and agents harmless with respect to any and all claims and costs associated with your participation in the Activity. You acknowledge that You are solely responsible for any action that arises from Your participation with this Activity or around this Activity, regardless of occurring before, during, or after the period of the Activity;
(d) To hereby save, hold harmless, discharge and release the Company from any and all liability, claims, causes of actions, damages or demands of any kind and nature, whatsoever, that may arise from or in connection with your participation in the Activity;
(e) You will be solely responsible for any delay and/or damage to your computer systems or loss of data that results from installation of website games or software on Your computer and the website expressly disclaims liability for any such failure delay or failure;
(f) You are solely responsible for maintaining the confidentiality of your account access credentials (i.e. username & password) and financial instruments (i.e. credit/debit card number).
(g) You agree to assume the entire risk as to the results and performance of any software and/or games availed by you on www.Acehighpoker.net . As such, results and performance among other things depend on your Internet connection and hardware. You also assume the entire cost of all servicing, repair, and/or correction of your hardware when you access, download, or execute software or games available on www.Acehighpoker.net. The Company explicitly disclaims liability for any delay or failure to perform resulting from the installation of its games or software on your computer.
(h) You specifically acknowledge, agree, and accept that we are not liable to you for:
(i) the defamatory, offensive, or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene, or otherwise illegal whether originating from another player or otherwise;
(ii) any loss whatsoever arising from the use, abuse or misuse of your account on our Website;
(iii) any loss incurred in transmitting information from you to our Website by the internet or by other connecting media;
(iv) any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications’ lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website;
(v) the accuracy, completeness or currency of any information services provided or any statistics shown on the Website;
(i) You agree to indemnify, defend and hold the Company, harmless from all claims, damages, and expenses made by any third party arising out of
(a) your content, or
(c) use of www.acehigpoker.net by any other person accessing the Services using your username or password, whether or not with your authorization.
(j) The Company reserves the right to change, modify or delete the sites, information, and terms & conditions listed on this site at any time without prior notice.
You clearly understand and agree that the company shall under no circumstances (including, without limitation, in contract, negligence, or other torts), be liable for any direct, indirect, ancillary, special, incidental, consequential, or exemplary damages. This includes, but is not limited to injury, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or property damage, damages for monetary loss, goodwill, use, data, or other intangible loss (even if the company has been advised of the possibility of such damages), resulting from or arising out of the use of or the inability to use the service, even if we have been advised or become aware of the possibility of such damages or loss or that such loss was foreseeable. You agree to indemnify us against any claims in respect of any such matter.
This Agreement shall in all respects be governed, interpreted by, and construed in accordance with the laws of India. All disputes, differences, complaints, etc., shall be subject to Arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitrator will be appointed by the company after due consent from the company and the user. The place of arbitration shall be NEW DELHI, India.
There could be instances where the company is not able to receive prompt updates about the change in applicable laws of your place of stay. Please ensure that any activities you engage on the Website are legal as per the applicable laws. You agree to indemnify and hold harmless the company or its website from any claim, demand, damage, or loss whatsoever coming out due to your non-compliance with the laws of your jurisdiction.
If a user files for redemption on receipt of any purchase bonus, without earning the predefined release points, the same will be considered as misuse of Bonus. In such a case, the company reserves the right to forfeit the complete Bonus or the same amount may be deducted from real cash or Redemption.
If you suspect that any player is involved in any type of cheating or malicious activities, you can report to us by calling on our Toll-Free Number –+918527108848, Chat, or email us at: [email protected] or you can also contact us by any mode given at You can also report the issue from the game table by expanding the Dealer Chatbox and selecting ‘Report Issue’.
You hereby accept the fact that you have read, understood, and are willing to abide by the above Terms and Conditions.